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Sunday penalty rates for casuals Termination — serious misconduct Split shift allowance calculation Probation review — underperformance Casual conversion entitlements Fair Work underpayment audit Kitchen hand Award classification Annual leave loading — HIGA 2010 Sunday penalty rates for casuals Termination — serious misconduct Split shift allowance calculation Probation review — underperformance Casual conversion entitlements Fair Work underpayment audit Kitchen hand Award classification Annual leave loading — HIGA 2010
Australian Hospitality · HR & Compliance

The HR desk every venue deserves.

Your chef is a no-show. Fitz tells you exactly what to do.

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See Fitz in Action

Real answers.
In seconds.

The kind of HR question that hits every venue sooner or later — answered instantly, grounded in Australian law.

01Penalty rates
02Casual contracts
03Formal warning — repeated lateness
Try it yourself→
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📞
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☆ 👋 G'day! I'm Fitz, your hospitality HR assistant.

Ask me anything about awards, compliance, or employment law.

🚨 Use the red URGENT button for immediate crisis response.
💡 Quick questions:
🌙 Penalty rates
💰 Casual pay rates
📅 Minimum shifts
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Ask about HR, contracts, compliance…
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The Problem

Running a venue is hard enough without HR keeping you up at night.

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Award compliance is a minefield
Penalty rates, allowances, casual loading — one miscalculation and you're facing a back-pay claim that wipes out months of margin.
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Paperwork you didn't sign up for
Warning letters, contracts, PIPs — you opened a venue to run a great room, not to become an HR administrator.
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HR crises don't keep business hours
Your chef walks out at 10pm Saturday. Your HR consultant isn't picking up. You're on your own — until Fitz.
By the numbers
$0kAvg. annual savings
<90sResponse time
0/7Always available
0%Australian law
Real Venues. Real Situations.

“We had a kitchen hand walk out mid-Saturday service after an altercation. I was convinced we were going to get a claim lodged against us. Fitz walked me through exactly what to say, what to document, and what to avoid. We handled it correctly. No claim, no drama.”

Venue Owner · Inner West Sydney
How It Works

Up and running in 60 seconds.

No setup. No training. Just ask.

1
Step one
Type your question
Anything — from penalty rates to how to handle a no-show. Plain English, no legal jargon needed.
What's the Sunday rate for a casual bartender?
2
Step two
Fitz thinks, then answers
Instant guidance grounded in the Hospitality Award and Fair Work Act. Under 90 seconds, every time.
Fitz
Under the Hospitality Award, casuals on Sunday are paid 175% of the ordinary rate — the 25% casual loading is already included in that 175% (full-time and part-time staff are paid 150%).
3
Step three
Take action — or generate a document
Follow the guidance, or let Fitz produce the letter, contract, or warning notice on the spot.
Need the employment contract for this role? Fitz can generate it now.
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Casual Employment Contract
Generate →
Document Builder

8 questions.
One legally sound document.

Fitz walks you through every step of a formal warning — then generates a Fair Work compliant letter in seconds.

Procedural fairness check
Warning type
Outcome meeting prep
Employee details
What happened
Previous action
What needs to change
Consequences
Build your first document free→
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Document Builder
AI-powered HR document generation
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Step 1 of 8
13% Complete
Procedural Fairness Checkpoint
Have you completed the Record of Discussion process? (i.e., held a documented conversation where allegations were presented and the employee was given the opportunity to respond) *
Yes
No
Warning Type
What type of formal warning is this? *
First formal warning
Second formal warning
Final written warning
Outcome Meeting Preparation— CRITICAL
Have you provided at least 24 hours notice of the meeting? *
Yes
No
Have you offered the employee a support person? *
Yes
No
Employee Details
Employee's full name
Jane Doe
Position/Role *
Barista
Employment Type *
Full-Time
What Happened?
Briefly describe the issue *
Repeatedly late for shifts
When did this occur? *
1 Jan 2026
Any witnesses? (optional)
No
Previous Action
Have you given verbal warnings? *
Yes
No
This warning is: *
First formal warning
What Needs to Change?
What specific improvements do you expect? *
Arrive on time for all rostered shifts
Timeframe for improvement *
Immediate
Consequences
What happens if behaviour continues? *
Further disciplinary action up to and including termination
Fitz is generating your document...
This may take 10–20 seconds
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Preview Your Document
Review carefully before downloading
✓ Ready to download
Formal Written Warning — Repeated Lateness
Private & Confidential · Jane Doe · Barista · 1 Jan 2026
Employee signature
Manager signature
About Fitz HR

AI-Powered HR Compliance Software for Hospitality Businesses in Australia

Fitz HR is built exclusively for Australian hospitality — pubs, restaurants, cafes, and hotels. Instant guidance on the Hospitality Award MA000009 and Fair Work Act 2009, compliant documents in minutes, and qualified HR professionals on call 24/7. Not adapted from a generic HR platform. Built from the ground up for venues like yours.

Built by hospitality operators and HR professionals with real-world experience in Australian Fair Work compliance — for venues that can’t afford to get it wrong.

Built on
Fair Work Act 2009 (Cth)
Hospitality Award MA000009
Restaurant Industry Award MA000119
National Employment Standards
Fair Work Commission decisions
Try Fitz HR Free → Browse Hospitality HR Guides & Fair Work Resources No credit card • No sales call • Instant access
Pricing

Simple, transparent pricing.

Start free, upgrade when you need more. All plans include unlimited HR tools and the Award Rate Calculator.

Save 20%+
FREE FOREVER
Free
Try Fitz with no commitment
$0/forever
No credit card required
  • 20 AI chats/month
  • 1 free template download
  • Unlimited HR Tools
  • Expert-reviewed docs
  • 🚨Crisis Support $320
Start Free
Starter
For small venues with occasional HR needs
$249/year
Just $21/month
  • Unlimited AI chat
  • All HR templates
  • 96 credits/year
  • Unlimited HR Tools
  • 🚨Crisis Support 10% off
Choose Starter
MOST POPULAR
Pro
For busy venues with regular HR needs
$449/year
Just $37/month
  • Unlimited AI chat
  • All HR templates
  • 240 credits/year
  • Unlimited HR Tools
  • 🚨Crisis Support 25% off
Choose Pro
Business
For multi-venue or high-turnover operations
$899/year
Just $75/month
  • Unlimited AI chat
  • All HR templates
  • 600 credits/year
  • Unlimited HR Tools
  • 🚨Crisis Support 50% off
Choose Business
💡 What can you do with credits?
📄
Generate Documents
Employment contracts, position descriptions, onboarding docs, policies
⚠️
Expert-Reviewed Docs
Warnings, PIPs, terminations — reviewed by qualified HR consultants
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HR Consultations
Book time with HR professionals for any workplace matter

All plans include a 14-day money-back guarantee. Cancel anytime.

🏆 Fair Work Compliant
👨‍💼 Expert HR Reviewed
🔒 Data Secure
🇦🇺 Australian Owned
FAQ

Frequently asked questions.

What HR software is best for hospitality businesses in Australia?
Fitz HR is built specifically for pubs, restaurants, cafes, and hotels in Australia. It provides instant answers based on Australian workplace law and the Hospitality Industry (General) Award, generates compliant employment contracts and warning letters, and includes an Award Rate Calculator. Start free at fitzhr.com.
How do I calculate penalty rates for hospitality staff?
Penalty rates under the Hospitality Industry (General) Award MA000009 are: Saturday 125% (full-time/part-time) or 150% (casual); Sunday 150% (full-time/part-time) or 175% (casual); Public Holiday 225% (full-time/part-time) or 250% (casual). The casual percentages already include the 25% casual loading. Evening work (7pm–midnight Mon–Fri) adds a flat $2.81/hr loading, and night work (midnight–7am) adds $4.22/hr. Fitz HR's Award Wizard calculates the correct rate for any classification, day, and shift type.
Can I generate employment contracts for restaurant staff online?
Yes. Fitz HR's Employment Contract Builder generates contracts tailored to the Hospitality Industry (General) Award in minutes. Answer a few questions about the role and it produces a contract with the correct Award classification, pay rates, leave entitlements, and hospitality-specific clauses.
Is there an AI HR assistant for Australian hospitality?
Yes. Fitz HR is an AI-powered HR assistant built specifically for Australian hospitality businesses including pubs, restaurants, cafes, bars, and hotels. It covers award rates, Fair Work compliance, employment contracts, performance management, and crisis situations — all tailored to the Hospitality Award.
Is Fitz HR free?
Yes — the free tier includes 20 AI chats per month, 1 free template download, and unlimited access to HR tools like the Award Rate Calculator. Paid plans start from $249/year ($21/month) for unlimited chat and full document access.

Your venue deserves better than guesswork.

Join hospitality venues across Australia using Fitz for their HR. Start free — no credit card, no lock-in.

Get Started Free→ View Pricing
14-day money-back guarantee on all paid plans · Cancel anytime