Hospitality HR

HR Issues Don’t Happen at 9am

They happen mid-service, before a shift, or when something’s already gone wrong. Get the right answer quickly — before a small issue becomes a Fair Work problem.

Common questions: Can I fire someone on the spot? Can I stop rostering a casual? What counts as serious misconduct? How much does an unfair dismissal claim cost?

Built for Australian hospitality — aligned with the Hospitality Award MA000009 and Restaurant Award MA000119

Used by pub, restaurant, cafe, and venue operators across Australia

Built using Fair Work Act 2009 (Cth), Fair Work Commission decisions & real hospitality cases · Updated weekly

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Topic Guides

Deep-dive guides covering the major HR topics for Australian hospitality venues — each linking to all related articles in the cluster.

Award & Pay · MA000009
Hospitality Award Guide — MA000009
Penalty rates, classifications, breaks, split shifts, casual conversion, and compliance for the Hospitality Industry (General) Award.
Award & Pay · MA000119
Restaurant Award Guide — MA000119
Penalty rates, classifications, breaks, split shifts, and casual conversion for cafes, restaurants, and bistros under the Restaurant Industry Award.
Termination
Unfair Dismissal — Complete Guide
Costs, Fair Work Commission process, 21-day rule, minimum employment period, and how to avoid a claim in Australian hospitality.
Compliance
Fair Work Compliance — Complete Guide
Penalties, record-keeping, payslips, casual conversion obligations, and how Fair Work Ombudsman investigations start.
Compare
Best HR Software for Hospitality Australia
Fitz HR vs Employment Hero vs BrightHR vs ElfHR — features, pricing, and which actually understands the Hospitality Award.
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★ Popular · Unfair Dismissal

How Much Does an Unfair Dismissal Claim Actually Cost?

Real numbers: conciliation costs, compensation cap, legal fees, and the two scenarios that show how $449/year compares to $20,000–$30,000+.

9 Apr 2026 · 7 min
★ Popular · Casual Employment

Can I Just Stop Rostering a Casual Employee?

If they’ve worked regular shifts for 6+ months, you’re not “just changing the roster” — you’re terminating their employment.

9 Apr 2026 · 6 min
★ Popular · Penalties

Fair Work Fines for Hospitality — Real Penalty Figures (2026)

$93,900 per contravention. What the Ombudsman targets, the contravention multiplier, and three real hospitality cases.

9 Apr 2026 · 6 min
★ Popular · Probation

Probation Periods in Hospitality — What You Can & Can’t Do

Contractual probation vs the Minimum Employment Period (s383), what employers can do during probation, and the protections that still apply.

May 2026 · 6 min

Not sure if you handled it correctly? See what most operators read next ↓

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Probation · Hospitality

Probation Periods in Hospitality Australia

Contractual probation vs the Minimum Employment Period (s383), what employers can do, and protections that still apply.

May 2026 · 6 min
Probation · Termination

Can I Fire Someone During Probation?

Probation vs minimum employment period, what you can’t do even on day one, and why verbal probation is unenforceable.

9 Apr 2026 · 6 min
Stand-Down · Hospitality

Stand-Down vs Termination — When s524 Applies

The 3 lawful grounds for stand-down under the Fair Work Act, why a downturn isn’t enough, and how it differs from suspension and redundancy.

May 2026 · 7 min
Casual · Termination

How to Terminate a Casual Employee in Australia

Notice requirements, unfair dismissal protections, and the documentation needed to terminate correctly.

15 Mar 2026 · 6 min
Warnings · Termination

Do I Have to Give a Warning Before Firing Someone?

Usually yes — here’s what the Commission actually looks for and the narrow exceptions that exist.

Mar 2026 · 5 min
No-Shows · Termination

What to Do When an Employee No-Shows

The 5-step process, abandonment of employment rules, and when you can legally stop rostering them.

12 Mar 2026 · 5 min

Still dealing with this? Get a direct answer →

Handling a termination right now? Get step-by-step guidance instantly → Ask Fitz

PIP · Performance

Performance Improvement Plan Template for Australian Hospitality

Most PIPs fail at Fair Work — not because they don’t exist, but because they weren’t done properly.

9 Apr 2026 · 7 min
Performance · Warnings

How to Handle Underperformance in Hospitality

The 5-step process: informal conversations, formal warnings, PIPs, and termination — with hospitality examples.

Feb 2026 · 7 min
Warnings · Documentation

How to Write a Formal Warning Letter for Hospitality Staff

The 8 required elements and the mistakes that make a warning useless at the Fair Work Commission.

5 Mar 2026 · 7 min
Warnings · Fair Work

How Long Does a Written Warning Last in Australia?

No fixed expiry — but relevance degrades. What the Commission actually looks at when assessing old warnings.

9 Apr 2026 · 5 min

Still dealing with this? Get a direct answer →

Most venues get this wrong:

Acting too quickly without documenting properly — even when the decision itself is correct. The Fair Work Commission doesn’t just ask whether you had a reason. It asks whether your process was fair.

Compliance · Fair Work

Fair Work Compliance Checklist for Hospitality

Pay, records, documentation, leave, termination, and safety — the complete compliance checklist.

Feb 2026 · 8 min
Procedural Fairness

What Is Procedural Fairness in Australian Employment Law?

Plain-English guide to the standard that determines most unfair dismissal outcomes — regardless of your reason.

20 Mar 2026 · 6 min
Bullying · WHS

How to Handle a Workplace Bullying Complaint

Legal obligations under the Fair Work Act and WHS laws, investigation steps, and documentation required.

22 Mar 2026 · 7 min
Underpayment · Liability

What Happens If You Underpay Staff in Australia?

Back-pay obligations, Fair Work Ombudsman penalties, and how accidental underpayment becomes compounding liability.

Mar 2026 · 5 min
Back-Pay · Remediation

How to Calculate Back-Pay for Underpaid Staff

Step-by-step Award gap analysis, the 6-year limitation, interest, super, and Fair Work Ombudsman remediation.

May 2026 · 7 min

Dealing with a compliance issue right now? Ask Fitz for instant guidance

Casual Conversion · Fair Work

Casual Conversion Rules Under the Hospitality Award

The 12-month threshold, notification requirements, and the specific penalties for getting it wrong.

8 Mar 2026 · 6 min
Rostering · Award

Can I Change a Staff Roster at the Last Minute?

What the Award says about roster changes and how much notice you actually need to give in hospitality.

Mar 2026 · 5 min
Pay Rates · MA000009

Hospitality Award Rates 2026 — By Classification

Base rates, weekend penalties, evening loadings, overtime, and casual loading under MA000009.

Feb 2026 · 6 min
Award · Breaks

Break Entitlements Under the Hospitality Award by Shift Length

Paid vs unpaid breaks, break timing, and the penalties that apply when breaks are missed or delayed.

18 Mar 2026 · 5 min
Split Shifts · Award

Split Shift Rules Under the Hospitality Award

Allowances, maximum spread of hours, minimum engagements, and when split shifts can lawfully be rostered.

23 Mar 2026 · 5 min
Public Holidays · MA000009

Public Holiday Penalty Rates — Hospitality Award

225% and 250% rates, the substitute day option, the right-to-refuse rule, and penalty calculations for pubs and hotels.

May 2026 · 6 min
Leave · Both Awards

Annual Leave Loading & Cashing Out — MA000009 vs MA000119

The 17.5% leave loading under both Awards, NES cashing-out rules, the 4-week balance requirement, and termination payment treatment.

May 2026 · 8 min
Award · Coverage

Hospitality Award vs Restaurant Award — What’s the Difference?

Coverage, penalty rates, minimum engagements, and how to work out which Award applies to your venue.

29 Apr 2026 · 6 min

For cafes, restaurants, bistros, and reception centres covered by the Restaurant Industry Award. Different penalty rates, evening loadings, and classification structure to MA000009 — see the comparison →

Pay Rates · MA000119

Restaurant Award Rates 2026 — MA000119 by Classification

Adult, casual, junior, and apprentice rates by classification level. Penalty rates, evening loadings, and overtime included.

Apr 2026 · 8 min
Breaks · MA000119

Restaurant Award Break Entitlements by Shift Length

Meal breaks, rest breaks, and the 50% delayed meal break penalty under MA000119 clause 16.

Apr 2026 · 5 min
Split Shifts · MA000119

Split Shifts & Minimum Engagement Under MA000119

The $5.34 split shift allowance, 12-hour spread cap, and the 2-hour casual minimum that’s often confused with the 3-hour part-time daily minimum.

Apr 2026 · 6 min
Casual Conversion · MA000119

Casual Conversion Rules Under the Restaurant Award

The post-Feb 2025 employee-initiated framework, 6-month threshold, 21-day employer response, and CEIS obligations.

Apr 2026 · 7 min
Rostering · MA000119

Can I Change a Restaurant Roster at the Last Minute?

The 7-day notice rule, 2-week RDO notice, and the consultation obligation under clauses 15 and 33.

Apr 2026 · 6 min
Underpayment · Liability

What Happens If You Underpay Restaurant Staff?

Civil penalties up to $4.95M, criminal wage theft up to 10 years prison, and the small business safe harbour under the Voluntary Code.

Apr 2026 · 8 min
Annualised Wage · MA000119

Annualised Wage Arrangements Under MA000119 (Clause 20)

The 25% loading, outer limits of 18 penalty hours and 12 OT hours per week, the 12-month reconciliation, and the signed weekly time-record requirement.

May 2026 · 9 min
Public Holidays · MA000119

Public Holiday Penalty Rates — Restaurant Award

225% and 250% rates, the substitute day option, Christmas-on-a-weekend rule, and the 4-hour minimum engagement under MA000119.

May 2026 · 6 min
Leave · Both Awards

Annual Leave Loading & Cashing Out — MA000009 vs MA000119

The 17.5% leave loading under both Awards, NES cashing-out rules, the 4-week balance requirement, and termination payment treatment.

May 2026 · 8 min

Need to know which Award covers your venue? Read the comparison guide →

Contracts · Compliance

How to Write an Employment Contract for Restaurant Staff

Required elements, hospitality-specific clauses, and the common mistakes that make contracts unenforceable.

Feb 2026 · 7 min
HR Software · Tools

Best HR Software for Hospitality in Australia (2026)

Comparing the tools that actually work for Australian hospitality venues and understand the Hospitality Award.

Feb 2026 · 8 min
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