Australian HR & Award Compliance

Real HR Answers, Grounded in Your Award

The questions that hit every Australian workplace — firing, warnings, penalty rates, casual conversion — answered clearly and grounded in your specific modern award, before a small issue becomes a Fair Work problem.

Common questions: Can I fire someone on the spot? Can I stop rostering a casual? What counts as serious misconduct? How much does an unfair dismissal claim cost?

Award-aware — covering the Hospitality, Restaurant, Retail, Manufacturing, SCHADS, Health & Children’s Services Awards

Used by operators across hospitality, retail, care, health and industry in Australia

Built using Fair Work Act 2009 (Cth), Fair Work Commission decisions & real Australian workplace cases · Updated weekly

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Topic Guides

Deep-dive guides covering the major HR topics for Australian employers — each linking to all related articles in the cluster.

Award & Pay · MA000009
Hospitality Award Guide — MA000009
Penalty rates, classifications, breaks, split shifts, casual conversion, and compliance for the Hospitality Industry (General) Award.
Award & Pay · MA000119
Restaurant Award Guide — MA000119
Penalty rates, classifications, breaks, split shifts, and casual conversion for cafes, restaurants, and bistros under the Restaurant Industry Award.
Termination
Unfair Dismissal — Complete Guide
Costs, Fair Work Commission process, 21-day rule, minimum employment period, and how to avoid a claim in Australian hospitality.
Compliance
Fair Work Compliance — Complete Guide
Penalties, record-keeping, payslips, casual conversion obligations, and how Fair Work Ombudsman investigations start.
Compare
Best HR Software for Hospitality Australia
Fitz HR vs Employment Hero vs BrightHR vs ElfHR — features, pricing, and which actually understands the Hospitality Award.
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★ Popular · Unfair Dismissal

How Much Does an Unfair Dismissal Claim Actually Cost?

Real numbers: conciliation costs, compensation cap, legal fees, and the two scenarios that show how $449/year compares to $20,000–$30,000+.

9 Apr 2026 · 7 min
★ Popular · Casual Employment

Can I Just Stop Rostering a Casual Employee?

If they’ve worked regular shifts for 6+ months, you’re not “just changing the roster” — you’re terminating their employment.

9 Apr 2026 · 6 min
★ Popular · Penalties

Fair Work Fines for Hospitality — Real Penalty Figures (2026)

$93,900 per contravention. What the Ombudsman targets, the contravention multiplier, and three real hospitality cases.

9 Apr 2026 · 6 min
★ Popular · Probation

Probation Periods in Hospitality — What You Can & Can’t Do

Contractual probation vs the Minimum Employment Period (s383), what employers can do during probation, and the protections that still apply.

May 2026 · 6 min

Not sure if you handled it correctly? See what most operators read next ↓

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Probation · Hospitality

Probation Periods in Hospitality Australia

Contractual probation vs the Minimum Employment Period (s383), what employers can do, and protections that still apply.

May 2026 · 6 min
Probation · Termination

Can I Fire Someone During Probation?

Probation vs minimum employment period, what you can’t do even on day one, and why verbal probation is unenforceable.

9 Apr 2026 · 6 min
Stand-Down · Hospitality

Stand-Down vs Termination — When s524 Applies

The 3 lawful grounds for stand-down under the Fair Work Act, why a downturn isn’t enough, and how it differs from suspension and redundancy.

May 2026 · 7 min
Casual · Termination

How to Terminate a Casual Employee in Australia

Notice requirements, unfair dismissal protections, and the documentation needed to terminate correctly.

15 Mar 2026 · 6 min
Warnings · Termination

Do I Have to Give a Warning Before Firing Someone?

Usually yes — here’s what the Commission actually looks for and the narrow exceptions that exist.

Mar 2026 · 5 min
No-Shows · Termination

What to Do When an Employee No-Shows

The 5-step process, abandonment of employment rules, and when you can legally stop rostering them.

12 Mar 2026 · 5 min

Still dealing with this? Get a direct answer →

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PIP · Performance

Performance Improvement Plan Template for Australian Hospitality

Most PIPs fail at Fair Work — not because they don’t exist, but because they weren’t done properly.

9 Apr 2026 · 7 min
Performance · Warnings

How to Handle Underperformance in Hospitality

The 5-step process: informal conversations, formal warnings, PIPs, and termination — with hospitality examples.

Feb 2026 · 7 min
Warnings · Documentation

How to Write a Formal Warning Letter for Hospitality Staff

The 8 required elements and the mistakes that make a warning useless at the Fair Work Commission.

5 Mar 2026 · 7 min
Warnings · Fair Work

How Long Does a Written Warning Last in Australia?

No fixed expiry — but relevance degrades. What the Commission actually looks at when assessing old warnings.

9 Apr 2026 · 5 min

Still dealing with this? Get a direct answer →

Most venues get this wrong:

Acting too quickly without documenting properly — even when the decision itself is correct. The Fair Work Commission doesn’t just ask whether you had a reason. It asks whether your process was fair.

Compliance · Fair Work

Fair Work Compliance Checklist for Hospitality

Pay, records, documentation, leave, termination, and safety — the complete compliance checklist.

Feb 2026 · 8 min
Procedural Fairness

What Is Procedural Fairness in Australian Employment Law?

Plain-English guide to the standard that determines most unfair dismissal outcomes — regardless of your reason.

20 Mar 2026 · 6 min
Bullying · WHS

How to Handle a Workplace Bullying Complaint

Legal obligations under the Fair Work Act and WHS laws, investigation steps, and documentation required.

22 Mar 2026 · 7 min
Underpayment · Liability

What Happens If You Underpay Staff in Australia?

Back-pay obligations, Fair Work Ombudsman penalties, and how accidental underpayment becomes compounding liability.

Mar 2026 · 5 min
Back-Pay · Remediation

How to Calculate Back-Pay for Underpaid Staff

Step-by-step Award gap analysis, the 6-year limitation, interest, super, and Fair Work Ombudsman remediation.

May 2026 · 7 min

Dealing with a compliance issue right now? Ask Fitz for instant guidance

Casual Conversion · Fair Work

Casual Conversion Rules Under the Hospitality Award

The 12-month threshold, notification requirements, and the specific penalties for getting it wrong.

8 Mar 2026 · 6 min
Rostering · Award

Can I Change a Staff Roster at the Last Minute?

What the Award says about roster changes and how much notice you actually need to give in hospitality.

Mar 2026 · 5 min
Contracts · Compliance

How to Write an Employment Contract for Restaurant Staff

Required elements, hospitality-specific clauses, and the common mistakes that make contracts unenforceable.

Feb 2026 · 7 min
HR Software · Pricing

What HR Software Really Costs a 15-Person Team in Australia

Flat fee vs per-employee pricing compared with published 2026 prices — and the casual-headcount trap.

Jul 2026 · 6 min
HR Software · Tools

Best HR Software for Hospitality in Australia (2026)

Comparing the HR tools that actually work for Australian employers and understand your modern award.

Feb 2026 · 8 min
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Browse by Award

Everything above applies across Australian workplaces. Below, the guidance is broken down by modern award — pick yours for award-specific pay rates, penalties, allowances and rules.

Hospitality Award (MA000009)
Wage Review · 2026

Minimum Wage Increase 2026 — 4.75% Award Rate Rise

What Fair Work’s 4.75% increase from 1 July 2026 means for hospitality and restaurant employers — indicative rates and a pre-1-July checklist.

2 Jun 2026 · 6 min
Pay Rates · MA000009

Hospitality Award Rates 2026 — By Classification

Base rates, weekend penalties, evening loadings, overtime, and casual loading under MA000009.

Feb 2026 · 6 min
Award · Breaks

Break Entitlements Under the Hospitality Award by Shift Length

Paid vs unpaid breaks, break timing, and the penalties that apply when breaks are missed or delayed.

18 Mar 2026 · 5 min
Split Shifts · Award

Split Shift Rules Under the Hospitality Award

Allowances, maximum spread of hours, minimum engagements, and when split shifts can lawfully be rostered.

23 Mar 2026 · 5 min
Public Holidays · MA000009

Public Holiday Penalty Rates — Hospitality Award

225% and 250% rates, the substitute day option, the right-to-refuse rule, and penalty calculations for pubs and hotels.

May 2026 · 6 min
Leave · Both Awards

Annual Leave Loading & Cashing Out — MA000009 vs MA000119

The 17.5% leave loading under both Awards, NES cashing-out rules, the 4-week balance requirement, and termination payment treatment.

May 2026 · 8 min
Award · Coverage

Hospitality Award vs Restaurant Award — What’s the Difference?

Coverage, penalty rates, minimum engagements, and how to work out which Award applies to your venue.

29 Apr 2026 · 6 min
Restaurant Award (MA000119)

For cafes, restaurants, bistros, and reception centres covered by the Restaurant Industry Award. Different penalty rates, evening loadings, and classification structure to MA000009 — see the comparison →

Pay Rates · MA000119

Restaurant Award Rates 2026 — MA000119 by Classification

Adult, casual, junior, and apprentice rates by classification level. Penalty rates, evening loadings, and overtime included.

Apr 2026 · 8 min
Breaks · MA000119

Restaurant Award Break Entitlements by Shift Length

Meal breaks, rest breaks, and the 50% delayed meal break penalty under MA000119 clause 16.

Apr 2026 · 5 min
Split Shifts · MA000119

Split Shifts & Minimum Engagement Under MA000119

The $5.60 split shift allowance, 12-hour spread cap, and the 2-hour casual minimum that’s often confused with the 3-hour part-time daily minimum.

Apr 2026 · 6 min
Casual Conversion · MA000119

Casual Conversion Rules Under the Restaurant Award

The post-Feb 2025 employee-initiated framework, 6-month threshold, 21-day employer response, and CEIS obligations.

Apr 2026 · 7 min
Rostering · MA000119

Can I Change a Restaurant Roster at the Last Minute?

The 7-day notice rule, 2-week RDO notice, and the consultation obligation under clauses 15 and 33.

Apr 2026 · 6 min
Underpayment · Liability

What Happens If You Underpay Restaurant Staff?

Civil penalties up to $4.95M, criminal wage theft up to 10 years prison, and the small business safe harbour under the Voluntary Code.

Apr 2026 · 8 min
Annualised Wage · MA000119

Annualised Wage Arrangements Under MA000119 (Clause 20)

The 25% loading, outer limits of 18 penalty hours and 12 OT hours per week, the 12-month reconciliation, and the signed weekly time-record requirement.

May 2026 · 9 min
Public Holidays · MA000119

Public Holiday Penalty Rates — Restaurant Award

225% and 250% rates, the substitute day option, Christmas-on-a-weekend rule, and the 4-hour minimum engagement under MA000119.

May 2026 · 6 min
Leave · Both Awards

Annual Leave Loading & Cashing Out — MA000009 vs MA000119

The 17.5% leave loading under both Awards, NES cashing-out rules, the 4-week balance requirement, and termination payment treatment.

May 2026 · 8 min

Need to know which Award covers your venue? Read the comparison guide →

General Retail Award (MA000004)

Now live. See also the full General Retail Award guide →

Pay Rates · MA000004

Retail Award Rates 2026 — By Classification

Retail Employee Level 1–8 base rates, weekend and public holiday penalties, casual loading and the evening loading under MA000004.

1 Jul 2026 · 6 min
Penalty Rates · MA000004

Retail Award Penalty Rates — Sunday & Public Holidays

Saturday, Sunday and public holiday penalty rates for retail staff — the exact percentages, casual all-inclusive rates and the substitute-day rule.

1 Jul 2026 · 5 min
Loadings · MA000004

Retail Award Evening Loading Explained

The 25% loading on ordinary hours worked after 6pm Monday to Friday — when it applies, when it does not, and how it interacts with penalties and overtime.

1 Jul 2026 · 4 min
Rostering · MA000004

Retail Award Minimum Engagement & Rostering

Part-time and casual retail employees must be paid for at least 3 hours per shift — how the minimum engagement works and how it interacts with rostering.

1 Jul 2026 · 4 min
Casual · MA000004

Casual Conversion Under the Retail Award

The employee-initiated casual conversion rules under MA000004 — eligibility, the 21-day response, and what changes on conversion.

1 Jul 2026 · 5 min
Wage Review · 2026

Retail Award Minimum Wage Increase 2026 — 4.75% Rise

What the Fair Work 4.75% Annual Wage Review increase from 1 July 2026 means for retail employers — new MA000004 base rates and a pre-1-July checklist.

2 Jun 2026 · 6 min
Manufacturing Award (MA000010)

Now live. See also the full Manufacturing Award guide →

Pay Rates · MA000010

Manufacturing Award Rates 2026 — By C-Level

The C14–C-level classification rates, weekend penalties, afternoon and night shift loadings, overtime and casual loading under MA000010.

1 Jul 2026 · 6 min
Loadings · MA000010

Manufacturing Shift Loadings — Afternoon & Night

The 15% afternoon and night shift loading, the 30% permanent night rate, and how shift loadings interact with weekend penalties and overtime.

1 Jul 2026 · 5 min
Overtime · MA000010

Manufacturing Award Overtime Rules

When overtime applies under MA000010, the 150%/200% rates, Sunday overtime and the rest-break-after-overtime rule.

1 Jul 2026 · 5 min
Allowances · MA000010

Manufacturing Award Allowances Guide

The tool allowance, meal allowance and other frequently-applied allowances under MA000010 — what triggers each and the current figures.

1 Jul 2026 · 4 min
Casual · MA000010

Casual Conversion Under the Manufacturing Award

The employee-initiated casual conversion rules under MA000010 — eligibility, the 21-day response and what changes on conversion.

1 Jul 2026 · 5 min
Wage Review · 2026

Manufacturing Award Minimum Wage Increase 2026 — 4.75% Rise

What the Fair Work 4.75% Annual Wage Review increase from 1 July 2026 means for manufacturing employers — new MA000010 base rates and a pre-1-July checklist.

2 Jun 2026 · 6 min
SCHADS Award (MA000100)

Now live. See also the full SCHADS Award guide →

Pay Rates · MA000100

SCHADS Award Rates 2026 — By Level

Social & community services and home care level rates, weekend and public holiday penalties, casual loading and shift loadings under MA000100.

1 Jul 2026 · 6 min
Allowances · MA000100

SCHADS Sleepover Allowance Explained

The $62.87 per night sleepover allowance, what qualifies as a sleepover, and how active duty during the night is paid on top.

1 Jul 2026 · 4 min
Rostering · MA000100

SCHADS Broken Shift Rules

The broken shift allowance ($21.81 / $28.87), the maximum number of unpaid breaks, and how minimum engagement applies to each portion.

1 Jul 2026 · 5 min
Penalty Rates · MA000100

SCHADS Penalty Rates — Weekend & Public Holidays

Saturday, Sunday and public holiday penalties for social, community, home care and disability staff — with casual all-inclusive rates and worked examples.

1 Jul 2026 · 5 min
Casual · MA000100

Casual Conversion Under the SCHADS Award

The employee-initiated casual conversion rules under MA000100 — eligibility, the 21-day response and what changes on conversion.

1 Jul 2026 · 5 min
Wage Review · 2026

SCHADS Award Minimum Wage Increase 2026 — 4.75% Rise

What the Fair Work 4.75% Annual Wage Review increase from 1 July 2026 means for community services employers — new MA000100 base rates and a pre-1-July checklist.

2 Jun 2026 · 6 min
Health Professionals Award (MA000027)

Now live. See also the full Health Professionals Award guide →

Pay Rates · MA000027

Health Professionals Award Rates 2026

Stream and level rates for allied health, dental, pathology and support staff, weekend penalties, the Monday–Friday shift loading and casual loading under MA000027.

1 Jul 2026 · 6 min
Salaries · MA000027

Health Professionals Award Annualised Wages

How annualised wages work under MA000027 (clause 22) — eligibility, outer-limit hours, and the mandatory annual reconciliation that catches out most salaried arrangements.

1 Jul 2026 · 6 min
Penalty Rates · MA000027

Health Professionals Award Weekend Penalty Rates

Saturday, Sunday and public holiday penalties for health professionals and support staff, the 15% Monday–Friday shift loading, and worked examples.

1 Jul 2026 · 5 min
Allowances · MA000027

Health Professionals Award Allowances Guide

The uniform allowance, tool allowance and other frequently-applied allowances under MA000027 — what triggers each and the current figures.

1 Jul 2026 · 4 min
Casual · MA000027

Casual Conversion Under the Health Professionals Award

The employee-initiated casual conversion rules under MA000027 — eligibility, the 21-day response and what changes on conversion.

1 Jul 2026 · 5 min
Wage Review · 2026

Health Professionals Award Minimum Wage Increase 2026 — 4.75% Rise

What the Fair Work 4.75% Annual Wage Review increase from 1 July 2026 means for health practice employers — new MA000027 base rates and a pre-1-July checklist.

2 Jun 2026 · 6 min
Children's Services Award (MA000120)

Now live. See also the full Children's Services Award guide →

Pay Rates · MA000120

Children's Services Award Rates 2026

Educator and director level rates, weekend penalties, shift loadings, the educational leader allowance and casual loading under MA000120.

1 Jul 2026 · 6 min
Allowances · MA000120

Educational Leader Allowance Explained

The educational leader allowance ($4,784.28/year for 5+ days), how it is pro-rated, and how it fits with the National Quality Framework requirement.

1 Jul 2026 · 4 min
Rostering · MA000120

Children's Services Broken Shift Allowance

The $21.38 per day broken shift allowance — common in outside-school-hours care — and how the minimum engagement applies to each portion of the day.

1 Jul 2026 · 4 min
Penalty Rates · MA000120

Children's Services Penalty Rates

Saturday, Sunday and public holiday penalties for early childhood and OSHC staff, the early-morning/afternoon/night shift loadings, and worked examples.

1 Jul 2026 · 5 min
Casual · MA000120

Casual Conversion Under the Children's Services Award

The employee-initiated casual conversion rules under MA000120 — eligibility, the 21-day response and what changes on conversion.

1 Jul 2026 · 5 min
Wage Review · 2026

Children's Services Award Minimum Wage Increase 2026 — 4.75% Rise

What the Fair Work 4.75% Annual Wage Review increase from 1 July 2026 means for children's services employers — new MA000120 base rates and a pre-1-July checklist.

2 Jun 2026 · 6 min