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Sunday penalty rates for casuals Termination — serious misconduct Split shift allowance calculation Probation review — underperformance Casual conversion entitlements Fair Work underpayment audit Kitchen hand Award classification Annual leave loading — HIGA 2010 Sunday penalty rates for casuals Termination — serious misconduct Split shift allowance calculation Probation review — underperformance Casual conversion entitlements Fair Work underpayment audit Kitchen hand Award classification Annual leave loading — HIGA 2010
Australian Hospitality · HR & Compliance

The HR desk every venue deserves.

Your chef is a no-show. Now what?

Most HR decisions in hospitality are made on instinct — and that's the problem.
That's how venues end up at the Fair Work Commission — dealing with claims, backpay, and months of stress.

Fitz tells you exactly what to do — before it becomes a Fair Work problem.

Available 24/7 · Pubs · Restaurants · Cafes · Hotels · Australia

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The Problem

Running a venue is hard enough without HR keeping you up at night.

⚖️
Award compliance is a minefield
Penalty rates, allowances, casual loading — one miscalculation and you're facing a back-pay claim that wipes out months of margin.
📄
Paperwork you didn't sign up for
Warning letters, contracts, PIPs — you opened a venue to run a great room, not to become an HR administrator.
🕐
HR crises don't keep business hours
Your chef walks out at 10pm Saturday. Your HR consultant isn't picking up. You're on your own — until Fitz.
Crisis Mode

It's 10pm. Your chef just walked out.
Now what?

Most venue owners freeze. They guess. They send the wrong message, skip the right process, and create a Fair Work claim they didn't need to have. In hospitality, HR crises don't wait for business hours — and neither does Fitz.

Can you terminate on the spot — or does that expose you?
What do you say, and what should never be in writing?
What's the procedural fairness risk if you get this wrong?
Fitz guides you through it step by step. Instant answers grounded in Australian workplace law, with an HR professional callback available within minutes if you need a real person. Any hour. Any situation.
Real Venues. Real Situations.

“We had a kitchen hand walk out mid-Saturday service after an altercation. I was convinced we were going to get a claim lodged against us. Fitz walked me through exactly what to say, what to document, and what to avoid. We handled it correctly. No claim, no drama.”

Venue Owner · Inner West Sydney
By the numbers
$0kAvg. annual savings
<90sResponse time
0/7Always available
0%Australian law
What Fitz Does

Everything your venue's HR needs. Nothing it doesn't.

Fitz combines AI smarts with real Australian workplace law — instant answers you can actually use.

01
Know you're paying staff correctly — every shift
Sunday penalties, split shift allowances, evening loadings — calculated correctly under the Hospitality Industry Award.
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02
Handle new hires correctly from day one
Legally compliant employment contracts in minutes, tailored to the correct Award classification and role type.
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03
Manage staff issues without the legal exposure
Procedurally fair warning letters, PIPs, and termination documents — generated for your specific situation.
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04
Know what to do before you act
Ask Fitz anything — from casual stand-down rights to unfair dismissal exposure. Instant answers, 24/7, grounded in Australian law.
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How It Works

Get started in 60 seconds.

No complex setup. No training required. Just ask.

1
Ask Your Question
Type your HR question — anything from "What's the Sunday penalty rate for casuals?" to "How do I manage underperformance?"
2
Get Instant Guidance
Fitz gives you clear, practical advice based on Australian workplace law and hospitality industry best practices. Under 90 seconds, every time.
3
Take Action Confidently
Generate documents, follow step-by-step guides, or escalate to an expert — whatever you need to move forward without risk.
About Fitz HR

AI-Powered HR Compliance Software for Hospitality Businesses in Australia

Fitz HR is built exclusively for Australian hospitality — pubs, restaurants, cafes, and hotels. Instant guidance on the Hospitality Award MA000009 and Fair Work Act 2009, compliant documents in minutes, and qualified HR professionals on call 24/7. Not adapted from a generic HR platform. Built from the ground up for venues like yours.

Built by hospitality operators and HR professionals with real-world experience in Australian Fair Work compliance — for venues that can’t afford to get it wrong.

Built on
Fair Work Act 2009 (Cth)
Hospitality Award MA000009
Restaurant Industry Award MA000119
National Employment Standards
Fair Work Commission decisions
Try Fitz HR Free → Browse Hospitality HR Guides & Fair Work Resources No credit card • No sales call • Instant access
Fitz in Action
Venue owners are asking Fitz right now
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Fitz
Pricing

Simple, transparent pricing.

Start free, upgrade when you need more. All plans include unlimited HR tools and the Award Rate Calculator.

Save 20%+
Free
Try Fitz with no commitment
$0/forever
 
  • ✓ 20 AI chats/month
  • ✓ 1 free template download
  • ✓ Unlimited HR Tools
  • — Expert-reviewed docs
  • 🚨 Crisis Support $320
Start Free
Starter
For small venues with occasional HR needs
$249/year
Just $21/month
  • ✓ Unlimited AI chat
  • ✓ All HR templates
  • ✓ 96 credits/year
  • ✓ Unlimited HR Tools
  • 🚨 Crisis Support 10% off
Learn More
Most Popular
Pro
For busy venues with regular HR needs
$449/year
Just $37/month
  • ✓ Unlimited AI chat
  • ✓ All HR templates
  • ✓ 240 credits/year
  • ✓ Unlimited HR Tools
  • 🚨 Crisis Support 25% off
Get Started
Business
For multi-venue or high-turnover
$899/year
Just $75/month
  • ✓ Unlimited AI chat
  • ✓ All HR templates
  • ✓ 600 credits/year
  • ✓ Unlimited HR Tools
  • 🚨 Crisis Support 50% off
Learn More
💡 What can you do with credits?
📄
Generate Documents
Contracts, position descriptions, onboarding docs, policies
⚠️
Expert-Reviewed Docs
Warnings, PIPs, terminations reviewed by qualified HR consultants
👤
HR Consultations
Book time with HR professionals for any workplace matter
All paid plans include a 14-day money-back guarantee · Cancel anytime
🏆 Fair Work Compliant
👨‍💼 Expert HR Reviewed
🔒 Data Secure
🇦🇺 Australian Owned
FAQ

Frequently asked questions.

What HR software is best for hospitality businesses in Australia?
Fitz HR is built specifically for pubs, restaurants, cafes, and hotels in Australia. It provides instant answers based on Australian workplace law and the Hospitality Industry (General) Award, generates compliant employment contracts and warning letters, and includes an Award Rate Calculator. Start free at fitzhr.com.
How do I calculate penalty rates for hospitality staff?
Penalty rates under the Hospitality Industry (General) Award are: Saturday 150%, Sunday 175%, Public Holiday 250%. Evening work (7pm–midnight Mon–Fri) adds a flat $2.81/hr loading, and night work (midnight–7am) adds $4.22/hr. Fitz HR's Award Wizard calculates the correct rate for any classification, day, and shift type.
Can I generate employment contracts for restaurant staff online?
Yes. Fitz HR's Employment Contract Builder generates contracts tailored to the Hospitality Industry (General) Award in minutes. Answer a few questions about the role and it produces a contract with the correct Award classification, pay rates, leave entitlements, and hospitality-specific clauses.
Is there an AI HR assistant for Australian hospitality?
Yes. Fitz HR is an AI-powered HR assistant built specifically for Australian hospitality businesses including pubs, restaurants, cafes, bars, and hotels. It covers award rates, Fair Work compliance, employment contracts, performance management, and crisis situations — all tailored to the Hospitality Award.
Is Fitz HR free?
Yes — the free tier includes 20 AI chats per month, 1 free template download, and unlimited access to HR tools like the Award Rate Calculator. Paid plans start from $249/year ($21/month) for unlimited chat and full document access.

Your venue deserves better than guesswork.

Join hospitality venues across Australia using Fitz for their HR. Start free — no credit card, no lock-in.

Get Started Free→ View Pricing
14-day money-back guarantee on all paid plans · Cancel anytime