AI HR Software for Australian Hospitality

Covers pubs, hotels, motels, bars, licensed clubs and their venues. Standalone restaurants, cafes and bistros are typically covered by the Restaurant Industry Award MA000119 instead — Fitz confirms coverage before it answers.

Live scenarios

What is the Sunday rate for a casual bartender?

Fitz returns the exact all-inclusive casual Sunday percentage from the current Pay Guide — with the 25% casual loading already included, so it is never double-counted.

What do the evening and night loadings add?

The Hospitality Award pays flat dollar-per-hour evening (7pm–midnight) and night (midnight–7am) loadings — not percentages. Fitz applies the exact current figures so the flat amounts are never mistaken for percentage penalties.

Can I roster a split shift, and what does it cost?

Yes — the award allows split shifts with a per-day allowance depending on the break. Fitz returns the exact allowance and flags rosters that trigger it.

Classification wizard

Describe the role

Answer a few plain-English questions about what the employee actually does.

Fitz maps the award

The wizard walks the Hospitality Award classification structure so you land on the right level.

Get the exact rate

The current hourly, weekly, penalty and allowance figures — straight from the Pay Guide MA000009.

Document builder

Award-correct documents in minutes

Generate hospitality venue paperwork that already reflects Hospitality Award rules: Hospitality employment contract · Casual engagement letter · Classification & pay-rate letter · Formal warning (venue) · Casual conversion letter.

Crisis Mode

When something goes wrong right now

A chef walks out mid-service, an altercation on the floor, a no-show before open — Crisis Mode gives you the immediate, Hospitality-Award-grounded steps to take right now.

Awards & compliance software for hospitality

Fitz HR is the award and compliance layer for hospitality venues without an in-house HR team. It interprets the Hospitality Award (MA000009) for every pay, penalty, allowance and classification question, produces the contracts, letters and warnings that hold up if a matter is ever tested, and keeps a record of each answer and document so you can show the process you followed. Payroll and rostering stay where they are — Fitz sits alongside them as the compliance layer, and a human HR specialist is there when a situation needs one.

Award interpretation — the exact MA000009 rate, loading or allowance, sourced from the current Fair Work Pay Guide.
Compliance records — every answer and generated document is kept with the employee it relates to.
Process that holds up — warnings, performance and termination steps that follow procedural fairness, not guesswork.
Human escalation — a real HR specialist when the answer needs judgement, not just a rate.

Explore

Pay Rates

Hospitality Award Pay Rates 2026

Current classification rates, penalties and allowances from the FWO Pay Guide.

Guide

Hospitality Award Guide (MA000009)

The complete reference — coverage, classifications, penalties, allowances and compliance.

Compare

Fitz HR vs Employment Hero

How Fitz compares for hospitality venues on the Hospitality Award.

Best software

Best HR Software for Hospitality

What to look for in HR & compliance software for hospitality venues — and how Fitz compares.

Printable

Hospitality Award Cheat Sheet

Rates, penalties and allowances on one page — print or save as PDF.

Classifications

Hospitality Award Classifications

Every classification level explained — who fits where, and what each level is paid.

HR Compliance Software for Small Business

What HR compliance software has to do, what Fitz HR is and isn't, and how it compares.

Frequently Asked Questions

What does Fitz HR do for a hospitality venue?

Fitz answers Hospitality Award (MA000009) questions instantly — pay rates, penalties, allowances, minimum engagement, classifications and compliance — grounded in the current Fair Work Ombudsman Pay Guide. It also builds documents and runs a Crisis Mode for urgent situations.

Are the Hospitality Award rates current?

Yes. Rates are sourced from the FWO Pay Guide MA000009 and are current as at 2026-07-01, with the next review due 2027-07-01.

Is Fitz HR an awards and compliance software for hospitality?

Yes. Fitz HR is award and compliance software built for hospitality venues: it interprets the Hospitality Award (MA000009) for pay, penalties, allowances and classifications, generates award-correct documents, and keeps a record of every answer and document so you can show the process you followed. It does not run payroll — it sits alongside your payroll or rostering system as the compliance layer.

Does the Hospitality Award or the Restaurant Award cover my venue?

Pubs, hotels, motels, bars and licensed clubs generally sit under the Hospitality Industry (General) Award MA000009; standalone restaurants, cafes and bistros under the Restaurant Industry Award MA000119. Coverage follows the principal business activity — Fitz confirms which award applies before answering.

Is this a separate product from the hospitality tool?

No — it is the same Fitz HR assistant, tuned for the Hospitality Award. You get the same wizard, document builder and Crisis Mode, grounded in your award.

Any Hospitality Award question — answered in seconds

Grounded in the current Fair Work Pay Guide MA000009. Ask anything about pay, penalties, allowances or compliance.

Ask Fitz Free →