AI HR Software for Australian Retailers

Covers general retail trade. It does not cover hair and beauty, pharmacy, fast food, or businesses covered by a more specific award.

Live scenarios

What is the Sunday penalty for a casual Retail Level 1?

Fitz returns the exact Sunday casual rate from the current Pay Guide — all-inclusive, with the 25% casual loading already built in, not stacked.

When does the evening loading apply?

The Retail Award pays an evening loading on ordinary hours after a set time on weekdays. Fitz applies the exact loading and time band.

What is the minimum shift for a casual?

The award sets a minimum engagement per shift. Fitz flags any roster that breaches it before it goes out.

Classification wizard

Describe the role

Answer a few plain-English questions about what the employee actually does.

Fitz maps the award

The wizard walks the Retail Award classification structure so you land on the right level.

Get the exact rate

The current hourly, weekly, penalty and allowance figures — straight from the Pay Guide MA000004.

Document builder

Award-correct documents in minutes

Generate retail business paperwork that already reflects Retail Award rules: Retail employment contract · Casual engagement letter · Classification & pay-rate letter · Formal warning · Roster-change notice.

Crisis Mode

When something goes wrong right now

A theft accusation, an aggressive customer, or an on-the-spot termination question — Crisis Mode gives you the immediate, Retail-Award-grounded steps before you act.

Awards & compliance software for retail

Fitz HR is the award and compliance layer for retailers without an in-house HR team. It interprets the Retail Award (MA000004) for every pay, penalty, allowance and classification question, produces the contracts, letters and warnings that hold up if a matter is ever tested, and keeps a record of each answer and document so you can show the process you followed. Payroll and rostering stay where they are — Fitz sits alongside them as the compliance layer, and a human HR specialist is there when a situation needs one.

Award interpretation — the exact MA000004 rate, loading or allowance, sourced from the current Fair Work Pay Guide.
Compliance records — every answer and generated document is kept with the employee it relates to.
Process that holds up — warnings, performance and termination steps that follow procedural fairness, not guesswork.
Human escalation — a real HR specialist when the answer needs judgement, not just a rate.

Explore

Pay Rates

Retail Award Pay Rates 2026

Current classification rates, penalties and allowances from the FWO Pay Guide.

Guide

Retail Award Guide (MA000004)

The complete reference — coverage, classifications, penalties, allowances and compliance.

Compare

Fitz HR vs Employment Hero

How Fitz compares for retail businesses on the Retail Award.

Best software

Best HR Software for Retailers

What to look for in HR & compliance software for retail businesses — and how Fitz compares.

Printable

Retail Award Cheat Sheet

Rates, penalties and allowances on one page — print or save as PDF.

Classifications

Retail Award Classifications

Every classification level explained — who fits where, and what each level is paid.

HR Compliance Software for Small Business

What HR compliance software has to do, what Fitz HR is and isn't, and how it compares.

Frequently Asked Questions

What does Fitz HR do for a retail business?

Fitz answers Retail Award (MA000004) questions instantly — pay rates, penalties, allowances, minimum engagement, classifications and compliance — grounded in the current Fair Work Ombudsman Pay Guide. It also builds documents and runs a Crisis Mode for urgent situations.

Are the Retail Award rates current?

Yes. Rates are sourced from the FWO Pay Guide MA000004 and are current as at 2026-07-01, with the next review due 2027-07-01.

Is Fitz HR an awards and compliance software for retail?

Yes. Fitz HR is award and compliance software built for retailers: it interprets the Retail Award (MA000004) for pay, penalties, allowances and classifications, generates award-correct documents, and keeps a record of every answer and document so you can show the process you followed. It does not run payroll — it sits alongside your payroll or rostering system as the compliance layer.

Does the General Retail Award cover my shop?

The General Retail Industry Award MA000004 covers most retail trade. Hair and beauty, pharmacy, fast food and a few other sectors have their own awards. Fitz confirms coverage before it answers a pay question.

Is this a separate product from the hospitality tool?

No — it is the same Fitz HR assistant, tuned for the Retail Award. You get the same wizard, document builder and Crisis Mode, grounded in your award.

Any Retail Award question — answered in seconds

Grounded in the current Fair Work Pay Guide MA000004. Ask anything about pay, penalties, allowances or compliance.

Ask Fitz Free →