Covers general retail trade. It does not cover hair and beauty, pharmacy, fast food, or businesses covered by a more specific award.
Live scenarios
What is the Sunday penalty for a casual Retail Level 1?
Fitz returns the exact Sunday casual rate from the current Pay Guide — all-inclusive, with the 25% casual loading already built in, not stacked.
When does the evening loading apply?
The Retail Award pays an evening loading on ordinary hours after a set time on weekdays. Fitz applies the exact loading and time band.
What is the minimum shift for a casual?
The award sets a minimum engagement per shift. Fitz flags any roster that breaches it before it goes out.
Classification wizard
01
Describe the role
Answer a few plain-English questions about what the employee actually does.
02
Fitz maps the award
The wizard walks the Retail Award classification structure so you land on the right level.
03
Get the exact rate
The current hourly, weekly, penalty and allowance figures — straight from the Pay Guide MA000004.
Document builder
Award-correct documents in minutes
Generate retail business paperwork that already reflects Retail Award rules: Retail employment contract · Casual engagement letter · Classification & pay-rate letter · Formal warning · Roster-change notice.
Crisis Mode
When something goes wrong right now
A theft accusation, an aggressive customer, or an on-the-spot termination question — Crisis Mode gives you the immediate, Retail-Award-grounded steps before you act.
What operators say
Testimonial slot
Add a verified retail business testimonial here once collected.
Testimonial slot
Add a second retail business testimonial here once collected.
Explore
Frequently Asked Questions
What does Fitz HR do for a retail business?
Fitz answers Retail Award (MA000004) questions instantly — pay rates, penalties, allowances, minimum engagement, classifications and compliance — grounded in the current Fair Work Ombudsman Pay Guide. It also builds documents and runs a Crisis Mode for urgent situations.
Are the Retail Award rates current?
Yes. Rates are sourced from the FWO Pay Guide MA000004 and are current as at 2026-07-01, with the next review due 2027-07-01.
Does the General Retail Award cover my shop?
The General Retail Industry Award MA000004 covers most retail trade. Hair and beauty, pharmacy, fast food and a few other sectors have their own awards. Fitz confirms coverage before it answers a pay question.
Is this a separate product from the hospitality tool?
No — it is the same Fitz HR assistant, tuned for the Retail Award. You get the same wizard, document builder and Crisis Mode, grounded in your award.
Any Retail Award question — answered in seconds
Grounded in the current Fair Work Pay Guide MA000004. Ask anything about pay, penalties, allowances or compliance.
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