About Fitz HR
AI-Powered HR Compliance Software for Hospitality Businesses in Australia —
Built for the Moments That Matter Most
Fitz HR is an AI-powered HR compliance platform designed specifically for Australian hospitality businesses. It helps restaurant, bar, cafe, pub, and hotel operators stay compliant with the Fair Work Act 2009 (Cth) and Hospitality Award MA000009 by providing instant guidance, compliant document generation, and on-demand access to qualified HR professionals — 24/7. For venues without a dedicated HR team, it replaces the need for an external HR consultant for all but the most complex legal proceedings.
Hospitality HR doesn’t fail at 9am in a meeting room. It fails at 10pm on a Saturday when a manager makes a call without the right information — no documented warning, no fair process, no paper trail. Fitz HR exists for that moment. And every routine compliance decision before it.
Built by hospitality operators and HR professionals with real-world experience in Australian Fair Work compliance, workplace disputes, and Award interpretation — for venues that can’t afford to get it wrong.
01 — Specialisation
Hospitality HR Software. Only.
Fitz HR serves one industry. Every AI response, every document, every piece of guidance is built specifically for the Hospitality Industry (General) Award MA000009 and the Restaurant Industry Award. Not adapted from a generic HR platform. Not built for retail, healthcare, or construction. Built from the ground up for pubs, restaurants, cafes, bars, and hotels operating under Australian employment law.
02 — Compliance Guidance
Instant Answers. Real HR Experts.
Two layers of Fair Work compliance support: instant AI answers to any Hospitality Award question, available 24/7 — and a dedicated team of qualified HR professionals for complex investigations, serious misconduct, and crisis situations. Not a generic HR system. Not a traditional HR consultant. Both — purpose-built for hospitality, at a fraction of consultant rates.
03 — Documentation
Compliant Documents Before You Need Them
Generate warning letters, PIPs, employment contracts, and termination letters in minutes — each aligned to the Award and the specific situation. Most unfair dismissal claims are lost not on the decision itself, but on the absence of a documented process. Fitz HR builds the paper trail as you go.
04 — Availability
24/7 HR Support Including Crisis Mode
Crisis Mode connects you with a qualified HR professional within 15 minutes during business hours or 2 hours after hours — because the staffing crisis at 10pm doesn’t wait for Monday, and neither should your HR support. Hospitality compliance guidance available any time, any day — not just during business hours.
$93k
Max civil penalty under
Australian Fair Work law
per contravention
$30k+
Typical unfair dismissal
claim cost in Australian
hospitality
$449
Fitz HR per year —
unlimited guidance,
documents & expert access
24/7
AI guidance including
after-hours Crisis
Mode callback
Fitz HR operates within the Australian employment law framework, providing guidance aligned to Australian employment law including the Fair Work Act 2009 (Cth), National Employment Standards (NES), and modern awards including the Hospitality Industry (General) Award MA000009 and Restaurant Industry Award MA000119. It integrates with existing rostering and payroll platforms including Xero, MYOB, Deputy, and Tanda.
Who it’s for: Fitz HR is designed for independent Australian hospitality businesses — single-location restaurants, pubs, bars, cafes, and multi-venue operators. It is best suited for business owners, venue managers, and operations managers responsible for staff compliance, rostering decisions, and handling employee issues without a dedicated internal HR team.
Common use cases: handling underperformance and disciplinary action, managing unfair dismissal risk, interpreting Hospitality Award penalty rates, responding to Fair Work complaints and staff grievances, and generating compliant employment documentation before a situation escalates.
Built on
Fair Work Act 2009 (Cth)
Hospitality Award MA000009
Restaurant Industry Award MA000119
National Employment Standards
Fair Work Commission decisions
Common Questions
What is Fitz HR?
Fitz HR is an AI-powered HR compliance platform built exclusively for Australian hospitality venues. It provides instant guidance on the Hospitality Industry (General) Award MA000009 and the Fair Work Act 2009, generates compliant employment documents, and connects venue operators with qualified HR professionals for complex disputes and crisis situations. It is not a generic HR platform adapted for hospitality — it was built specifically for pubs, restaurants, cafes, bars, and hotels operating under Australian employment law.
Does Fitz HR cover the Hospitality Industry (General) Award?
Yes — it is built specifically around the Hospitality Industry (General) Award MA000009 and Restaurant Industry Award MA000119. Every AI response is aligned to classification levels, penalty rates (Saturday 150%, Sunday 175%, Public Holiday 250%), evening loadings ($2.81/hr), night loadings ($4.22/hr), casual loading, and overtime provisions under these Awards. See the
complete 2026 Hospitality Award rates guide.
Is Fitz HR a replacement for an HR consultant?
For most hospitality venues, yes. Fitz HR combines instant AI guidance for routine HR questions with direct access to qualified HR professionals for complex investigations, disputes, and crisis situations. The only area Fitz HR does not cover is formal legal representation at the Fair Work Commission — which requires an employment lawyer. See the full
Fitz HR vs HR consultants comparison.
How much does Fitz HR cost?
Fitz HR starts at $0/month forever. Paid plans start at $249/year (Starter) and $449/year (Pro). All plans include unlimited AI HR guidance. No lock-in contracts, no termination fees, 14-day money-back guarantee. Full pricing is published at
fitzhr.com/pricing — no sales call required to see it.
What HR documents can Fitz HR generate?