See Exactly How Fitz HR Works
Get instant Award-aligned answers, no sales call required. Start free — pricing visible instantly.
Try Fitz HR Free →No credit card required • Takes under 60 seconds
Let’s Start With Pricing — Because BrightHR Won’t
Try finding BrightHR’s pricing on their website. You won’t. BrightHR does not publish pricing for Australian customers. To get a number, you must book a sales call, sit through a consultation, and receive a “tailored” package. This is a common enterprise sales approach rather than transparent pricing.
BrightHR’s contract terms (from Peninsula’s published Terms and Conditions): Fixed-term contracts that auto-renew. Early cancellation triggers a fee of 30% of the remaining contract balance. Cancel before the first full year: pay the remainder of the first year’s fees plus 30% of the remaining balance. Price increases may apply at renewal (commonly in the 2–10% range). 30 days written notice required before the term ends to prevent auto-renewal.
Fitz HR’s pricing (published on fitzhr.com — no sales call required): Free — $0 forever. Starter — $249/year. Pro — $449/year. Business — $899/year. No lock-in contracts. No termination fees. Cancel anytime. 14-day money-back guarantee.
If a platform won’t tell you the price before you talk to sales, ask yourself why.
You should be able to understand cost, risk, and exit terms before speaking to anyone. That’s table stakes for modern software.
Feature Comparison
Most venue owners aren’t choosing between features — they’re choosing between certainty and ambiguity. Pricing, contracts, and compliance risk matter more than dashboards.
If you run a hospitality venue in Australia and want clear pricing, no lock-in, and Award-specific answers — Fitz HR is built for you.
If you want an all-in-one HR admin platform with rostering and are comfortable with fixed-term contracts — BrightHR may suit.
| Feature | Fitz HR | BrightHR |
|---|---|---|
| Built for | Australian hospitality only | All industries, all countries |
| Built in | Australia | United Kingdom |
| Pricing on website | ✓ Fully transparent | ✗ Requires sales call |
| Lock-in contracts | ✓ None — cancel anytime | ✗ Fixed-term, auto-renewal |
| Early termination fee | ✓ $0 | ✗ 30% of remaining balance |
| Free tier | ✓ $0/forever | ✗ |
| AI HR guidance | Trained on MA000009 classification levels, penalty rates & split shift rules | General HR, all industries |
| Document generation | AI-generated, situation-specific | Templates + storage |
| HR professionals | ✓ | ✓ |
| Award Rate Calculator | ✓ Hospitality-specific | ✗ |
| Crisis Mode (after hours) | ✓ Callback in minutes | 24/7 general advice line |
| Rostering | ✗ | ✓ Basic |
| Absence management | ✗ | ✓ |
| Starting price | $0 | Undisclosed |
The Hospitality Problem
When comparing BrightHR vs Fitz HR, the biggest difference isn’t features — it’s specialisation. BrightHR has a hospitality page on their website. It mentions cooks, waiters, and bar staff. It talks about shift patterns and onboarding. But having a hospitality page is not the same as being built for hospitality.
BrightHR serves retail, construction, healthcare, nonprofits, automotive, transportation, food and beverage, and dozens of other industries. Its AI assistant answers 10,500+ HR questions across all of those sectors. When you ask it about the Hospitality Industry (General) Award MA000009, you’re talking to a system that also needs to know about the Retail Award, the Nursing Award, and the Building and Construction Award.
Fitz HR does one thing: Australian hospitality. Every AI response, every document, every piece of guidance is built around the Hospitality Industry (General) Award MA000009 and the Restaurant Industry Award. When you ask Fitz about evening loadings, it gives you the exact flat dollar loading for your classification level and shift type — because that’s all it does.
Example: A venue owner asks about a split shift allowance. A general HR platform gives a broad answer about penalty rates. The correct application under the Hospitality Industry (General) Award MA000009 requires a specific flat dollar allowance for each day, a spread-of-hours check, and a minimum engagement calculation per period. Missing this across a team of five over a year creates a significant back-pay liability — compounding silently until an audit or complaint.
Where Each Platform Wins
- Hospitality-specific AI — Hospitality Award depth
- Transparent pricing, no lock-in, cancel anytime
- AI-generated documents (not templates to fill in)
- Award Rate Calculator with classification levels
- Crisis Mode — after-hours callback in minutes
- HR professionals who specialise in hospitality disputes
- Free tier available with no card required
- Rostering and shift management tools
- Absence and leave tracking dashboard
- Expense management via PoP app
- Employee perks and discounts platform
- Established product with large user base
The Real Cost Comparison
| Fitz HR Pro | BrightHR (estimated) | |
|---|---|---|
| Annual cost | $449/year | Not disclosed |
| Lock-in period | ✓ None | ✗ Fixed-term (typically 1–3 years) |
| Early exit cost | ✓ $0 | ✗ 30% of remaining contract |
| Price increase at renewal | ✓ Not applied | ✗ Up to 2–10% per renewal |
| Try before committing? | ✓ Free tier forever | Trial only, then contract required |
| See pricing before sales call? | ✓ | ✗ |
Who Should Choose What
You run a pub, restaurant, cafe, or hotel in Australia. You want transparent pricing with no lock-in. You need AI that understands the Hospitality Award at classification-level depth. You want HR professionals who specialise in hospitality disputes. You don’t want to sit through a sales call to find out the price.
You need rostering, absence tracking, and expense management alongside HR in one platform. You serve multiple industries or locations. Your HR needs are general rather than hospitality-specific, and you’re comfortable signing a multi-year contract.
Why Most Hospitality Venues Choose the Wrong HR Software
Most purchasing decisions are made based on features — rostering dashboards, leave tracking, expense apps, integrations.
But HR problems in hospitality don’t come from missing features. They come from incorrect decisions made under pressure.
When a misconduct issue happens mid-service, or a Fair Work risk surfaces on a Sunday night, the question isn’t “what tool do I have?” — it’s “am I making the right call, right now?”
A general HR platform built for twenty industries gives you a general answer. Fitz HR gives you the specific answer — based on the Award, your classification level, your employment type, and the situation you’re actually in. That’s the gap it’s built to solve.
Related Reading
For deeper context on the compliance areas a hospitality-specific platform handles differently, see our guides on which Award applies to your venue, the Fair Work compliance checklist for hospitality, and casual conversion rules under the Hospitality Award.
Frequently Asked Questions
What is the difference between Fitz HR and BrightHR for hospitality?
Does BrightHR have lock-in contracts?
Why can’t I see BrightHR pricing on their website?
Is BrightHR built for Australian hospitality?
Is Fitz HR a good BrightHR alternative for hospitality?
What happens if I want to cancel BrightHR?
Transparent HR for Hospitality — From $0
No sales calls. No lock-in contracts. No termination fees. Just HR compliance built for your venue — start free, see all pricing instantly.
Start Free — See Pricing Now →