Get the Right HR Answer — In 60 Seconds
AI-powered guidance, compliant documents, and dedicated HR professionals — at a fraction of consultant rates.
Try Fitz HR Free →No credit card required • Takes under 60 seconds
You don’t take out insurance after your venue floods. You have it before something goes wrong. HR compliance works the same way — by the time you need it urgently, the damage is already happening.
A single unfair dismissal claim costs $10,000–$50,000+. Fitz HR costs $249–$449 per year. The maths speaks for itself.
Feature Comparison
| Feature | Fitz HR | Traditional HR Consultant |
|---|---|---|
| Availability | ✓ 24/7 — AI + HR professionals | Business hours only |
| Response time | ✓ Under 90 seconds (AI) / same day (human) | Hours to days |
| Warning letter cost | ✓ Included in subscription | $200–$500 per document |
| Annual cost (typical venue) | $249–$449/year | $2,000–$15,000+/year |
| Hospitality Award depth | ✓ Built specifically on MA000009 | Varies by consultant |
| Document generation | ✓ Minutes | Days |
| Complex investigations | ✓ Dedicated HR professional team | ✓ Full service |
| Crisis response (after hours) | ✓ Crisis Mode — callback in minutes | ✗ Rarely available |
| FWC legal representation | ✗ Requires employment lawyer | Some consultants only |
The difference isn’t cost — it’s timing. One gives you answers when you need them. The other gives you answers when they’re available.
What Fitz HR Actually Covers
Fitz HR is not just an AI chatbot. It’s a two-layer support platform built specifically for hospitality venues.
Layer 1 — AI-Powered Instant Guidance (24/7): Get immediate answers to any HR question aligned to the Hospitality Industry (General) Award MA000009. Generate compliant documents in minutes. Access the Award Rate Calculator, Compliance Calendar, and built-in tools for your specific situation — without waiting for a callback.
Layer 2 — Dedicated HR Professionals: For complex and sensitive matters, Fitz HR connects you with a team of qualified HR professionals experienced in managing workplace disputes, grievances, and investigations specific to hospitality. This includes:
Experienced in hospitality-specific matters across pubs, restaurants, cafes, and hotels.
- Workplace investigations — sexual harassment, serious misconduct, discrimination
- Complex bullying and harassment complaints
- Sensitive employee grievances and conflict management
- Performance management escalations and termination guidance for high-risk situations
- Crisis Mode — urgent callback for situations that can’t wait
The 10pm Reality
It’s 10pm on a Saturday. A staff member walks out mid-service. Your manager wants to know what they can say, what they need to document, and whether they can stop rostering this person next week.
A traditional HR consultant is not available. You leave a voicemail and hope for a callback Monday. In the meantime, someone makes a decision that creates a paper trail you can’t undo.
Crisis Mode exists for exactly this moment. An urgent HR question answered immediately, based on the Award and the specific situation — not generic advice delivered two days later.
This is where most Fair Work problems start — not from bad intent, but from decisions made without the right information in the moment.
HR Compliance Is Insurance — Not an Expense
Most unfair dismissal claims aren’t caused by misconduct — they’re caused by missing process and missing documentation. The employer had a reason. They just couldn’t prove it.
Consider two scenarios with the same employee and the same underlying performance issue:
What Fitz HR Doesn’t Cover
Fitz HR is not a law firm. It does not provide formal legal advice or represent you at the Fair Work Commission. For legal representation, you need an employment lawyer.
However, Fitz HR significantly reduces the need for legal involvement by ensuring your process is correct from the start — generating compliant documentation and preparing everything before you engage a lawyer. This typically reduces legal costs substantially when legal involvement does become necessary.
When a Traditional Consultant Still Makes Sense
- Fair Work Commission representation: If you’re defending an unfair dismissal claim at hearing, you need a lawyer or accredited advocate
- Enterprise agreement negotiation: Complex multi-party negotiations benefit from specialist legal expertise
- Large-scale restructures: Multiple redundancies or restructuring across many venues
For everything else — the day-to-day compliance questions, the warning letters, the performance management, the casual conversion obligations, the Saturday night crises — Fitz HR covers it.
Which One Should You Choose?
Choose Fitz HR if: you want 24/7 HR guidance, compliant document generation, and expert human support for anything short of Fair Work Commission representation — at a fixed annual cost that is a fraction of consultant rates.
Keep a consultant if: you face legal proceedings, enterprise bargaining, or large-scale restructuring that requires formal legal advice and representation.
Use both: Fitz HR for everyday compliance and crisis support. A lawyer when legal proceedings begin. Most venues never reach that stage — because the process was right from the start.
Related Reading
For the day-to-day compliance situations Fitz HR is built to handle, see our guides on writing a formal warning letter, the performance improvement plan template for hospitality, procedural fairness in Australian employment law, and real Fair Work fines in hospitality.
Frequently Asked Questions
Is Fitz HR a replacement for an HR consultant?
How much does an HR consultant cost for hospitality in Australia?
Can Fitz HR handle complex workplace investigations?
Can Fitz HR provide legal advice?
What if I have never had an HR issue — do I still need Fitz HR?
HR Protection for Your Venue — From $249/Year
AI-powered guidance, compliant documents, and dedicated HR professionals. Don’t wait until a claim is already on its way.
Start Free — Get Your First HR Answer →No credit card required • Takes under 60 seconds