For Australian retail stores, shops and retail chains on the Retail Award (MA000004). A focused look at how the two compare where it matters for award compliance.
| Capability | Fitz HR | Employment Hero |
|---|---|---|
| Built for the Retail Award | Purpose-built cluster + MA000004-grounded answers | General HR platform; award content is generic |
| Instant award answers | Yes — grounded in the current FWO Pay Guide | Limited; often points to external resources |
| Rate accuracy gate | Regression-tested before a vertical goes live | Not published |
| Document builder | retail business documents reflecting Retail Award rules | Template library, not award-reasoned |
| Crisis Mode | Immediate, award-grounded steps for urgent situations | No equivalent |
| Setup | Ask a question — no implementation project | Onboarding / implementation typical |
If your priority is fast, accurate Retail Award answers and award-correct documents for a retail business, Fitz HR is purpose-built for it. If you need a full HRIS and payroll platform, Employment Hero is broader — and many operators run Fitz alongside it for the award reasoning.
The live scenarios, wizard, document builder and Crisis Mode, built for your vertical.
Current classification rates, penalties and allowances from the FWO Pay Guide.
The complete reference — coverage, classifications, penalties, allowances and compliance.
Ask Fitz anything about MA000004 — pay, penalties, allowances or compliance — and judge the answer yourself.
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